Terms and Conditions

Welcome to Oro Jewelry. These Terms and Conditions govern your use of our website, oro.com (the "Site"). By accessing or using the Site, you agree to abide by these Terms. If you do not agree, you should not use the Site.

1. General Conditions

By using the Site, you confirm that you are at least 18 years old, or the legal age in your jurisdiction. You must be capable of entering into a binding contract under the laws of your jurisdiction to use our services.

2. Use of the Site

The content provided on the Site is solely for your personal, non-commercial use. Any attempt to reproduce, distribute, display, or otherwise use the content for commercial purposes without our prior written consent is prohibited.

3. Product Information & Availability

We strive to ensure that all product descriptions and images are accurate. However, we do not guarantee the accuracy, completeness, or reliability of product details. All products are subject to availability and we reserve the right to limit quantities sold.

4. Pricing & Payment

Prices are displayed in the applicable currency (usually in local currency LKR). We reserve the right to modify prices at any time without prior notice. Payment is due at the time of purchase. All transactions are subject to validation and approval by the payment processor.

We accept major credit cards, debit cards, and other secure payment options Like Koko, Mint Pay available through our payment processors. Failure to complete payment may result in your order being canceled.

5. Shipping & Delivery

We offer shipping within [Sri Lanka]. Shipping times and fees will vary based on your location and the shipping method selected at checkout. We are not responsible for delays caused by third-party couriers or unforeseen circumstances beyond our control.

6. Returns & Exchanges

At Oro Jewelry, we want you to be satisfied with your purchase. We only accept returns or exchanges for items that are damaged, defective, or show signs of color fading upon delivery.

Items marked as "Final Sale" or custom-made are non-returnable. For returns or exchanges, please contact us at d_toponejewels@outlook.com.

7. Intellectual Property

All content on the Site, including but not limited to logos, product images, text, and graphics, are the property of Oro Jewelry or its licensors. Unauthorized use of our intellectual property is strictly prohibited and may result in legal action.

8. Limitation of Liability

To the fullest extent permitted by law, Oro Jewelry will not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the Site or products, even if we have been advised of the possibility of such damages.

9. Force Majeure

Oro Jewelry will not be held liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, wars, or any other event that is outside our reasonable control.

10. Governing Law

These Terms and Conditions are governed by the laws of [Sri Lanka]. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts in [Western Province].

11. Modifications

Oro Jewelry reserves the right to modify these Terms and Conditions at any time. We encourage you to review this page periodically to stay informed of any changes. Your continued use of the Site after such modifications constitutes your acceptance of the updated Terms.